Effective Date: October 2025
At Gieckkonox, every illustration and design file is carefully reviewed before release.
Because our products are digital, delivery happens instantly once payment is completed.
Please review the terms below before ordering.
1. Digital Downloads
All digital purchases are non-refundable once the file has been delivered or downloaded.
This prevents misuse, duplication, or unauthorized sharing of artwork.
2. Custom Illustration Orders
Refunds are only available before final delivery of a commissioned design.
Once the final file has been sent or approved, the sale is final.
If you wish to cancel a custom order, contact us within 24 hours of placing it.
3. File Issues
If a file arrives corrupted or incorrect, email support@gieckkonoxsolutions.com within 7 days of purchase.
We’ll verify the problem and replace or resend the file promptly.
4. Duplicate or Mistaken Payments
Any accidental duplicate payment will be refunded in full once confirmed.